GENERAL TERMS AND CONDITIONS FOR ONLINE PURCHASES (GTC)

§ 1 SCOPE

All business transactions and deliveries are subject exclusively to the following General Terms and Conditions in the version valid at the time of the order. Conflicting or deviating General Terms and Conditions of the buyer shall not apply. These conditions shall apply exclusively even if we carry out the delivery unconditionally in the knowledge of conflicting conditions.

§ 2 CONTRACTING PARTY, LANGUAGE, APPLICABLE LAW

The contracting party is Atelier Muzo GmbH, Staudgasse 66 Top 6, 1180 Vienna, Austria. Company registration number: FN 656089m. Email: hello@lilikoos.com. Phone: +43 660 6028842.The contract language is German. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

§ 3 CONCLUSION OF CONTRACT

Your order represents an offer to conclude a purchase contract. As soon as you place an order, we will send you an email to confirm receipt of your order (order confirmation). This does not constitute acceptance of your offer. A purchase contract is only concluded when we ship the product and confirm the shipment to you by email (shipping confirmation). No contract is concluded for products not included in the shipping confirmation.

§ 4 RETURN COSTS, RIGHT OF WITHDRAWAL AND EXCLUSIONS

Right of withdrawal:You have the right to withdraw from this contract within fourteen days without giving any reason. The period begins on the day on which you or a third party designated by you took possession of the goods.

To exercise your right of withdrawal, please contact us by email at hello@lilikoos.com. The exact details and return procedure can be found in our return policy.

Consequences of withdrawal:If you withdraw from the contract, we will refund all payments, including delivery costs, without undue delay and at the latest within fourteen days from the date of receipt of your declaration of withdrawal. We may refuse repayment until we have received the goods back or you have provided proof that you have returned the goods.

Exclusion of the right of withdrawal:

Personalized products (e.g. engraved or custom-made jewelry)

Earrings (for hygienic reasons)

Gold jewelry subject to strong price fluctuations

§ 5 DELIVERY

Delivery will be made from the warehouse of Atelier Muzo GmbH to the address specified by the buyer. Information on product availability can be found on our website.

Products are usually custom-made and shipped within approx. 3-4 weeks. Some in-stock items and sizes are delivered within 1-5 business days within the EU. Shipping within Austria and the EU is free of charge.

For deliveries outside the EU, we reserve the right to calculate shipping costs individually. These may vary depending on the destination country and package weight. In such cases, the customer will receive an individual shipping offer. Furthermore, the customer is obliged to bear all applicable import duties, taxes or processing fees in the destination country themselves.

Shipping is exclusively via DHL. A tracking number will be provided. Please contact us and DHL immediately in case of transport damage or problems.

§ 6 PAYMENT

The buyer can pay with the payment methods specified on the website. The following payment methods are generally available:

Cards: Visa, Mastercard, American Express, Maestro, UnionPayWallets: Apple Pay, Google PayLocal payment methods: Klarna Pay Later, Klarna Pay Now, EPS (Austria)Other: Shop Pay

Payment must be made in the currency specified on the invoice. Not all payment methods are available at all times. The seller reserves the right to exclude certain payment methods in individual cases.

§ 7 PRICES

All prices include statutory VAT. Shipping costs will be shown separately, if applicable.

§ 8 RETENTION OF TITLE

The delivered goods remain the property of Atelier Muzo GmbH until full payment has been made.

§ 9 WARRANTY

If there is a defect in the purchased item, the statutory warranty rights apply. The period is two years from delivery. Returns must comply with statutory requirements. Damages caused by improper handling, accidents, misuse or normal wear and tear are excluded from the warranty.

In the event of a warranty claim, please contact us by email (hello@lilikoos.com) with a description and photo documentation of the defect. We offer repair, replacement delivery or refund depending on the individual case. Defects caused by external influences or unauthorized repairs are excluded.

§ 10 DATA PROTECTION

Personal data collected during the ordering process (e.g. name, email address, billing and delivery address, telephone number, payment data) will be used exclusively for contract fulfillment and customer service. Disclosure to third parties will only take place if this is necessary for processing, e.g. to shipping service providers (DHL), payment providers (Klarna, PayPal, Stripe) or technical service providers (Shopify Inc., Canada).

Newsletters are only sent after active consent (double opt-in) and can be unsubscribed at any time.

We use Google Analytics, Meta Pixel and Shopify Analytics to analyze user behavior. Non-essential cookies require your consent via the cookie banner (Consentmo App).

External content such as Instagram feeds, Google Fonts, YouTube videos and Google Maps can also collect data. Further information can be found in our privacy policy.

Your data will be stored for the legally prescribed period (usually 7 years for accounting data). Account data will remain stored as long as the customer account is active.

You have the right to request information about your stored personal data at any time and to request its correction, deletion or restriction of processing. Please contact us at hello@lilikoos.com.

§ 11 FORCE MAJEURE

We are not liable for the non-fulfillment of our obligations if this is due to force majeure or circumstances beyond our control.

§ 12 COMPLAINTS AND DISPUTE RESOLUTION

If you have a complaint, please contact us by email at hello@lilikoos.com. We strive for a fair and timely solution. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board. Consumers can submit complaints via the EU's online dispute resolution platform: https://ec.europa.eu/consumers/odr/

GENERAL TERMS AND CONDITIONS FOR PERSONAL PURCHASES (POINT OF SALE)

These General Terms and Conditions of Atelier Muzo GmbH apply to purchases made in person, e.g. in an office or showroom.

SALE FOR PRIVATE USE

All sales are made exclusively for the private use of the buyer. Atelier Muzo GmbH reserves the right to limit the number of items sold per customer. Commercial resale is not permitted.

RETURNS AND EXCHANGES

A bill will be issued for all purchases. Goods – with the exception of personalized or custom-made items – can be returned within fourteen (14) days for a credit, provided they are unused, in perfect condition and in their original packaging. The buyer bears the return shipping costs.

CUSTOM MADE ITEMS

Custom-made items are excluded from return and exchange and are only accepted against full prepayment.

DATA PROTECTION

Personal data collected during a purchase may be used by Atelier Muzo GmbH for legal and business purposes. Customers have the right at any time to request information about their stored data or to request its correction. Please refer to our privacy policy for further information.